Refund Policy

Scope

This policy applies to paid Apicloud Hub educational seating arranged offline. This website does not process payments; refunds follow the channel used for the original purchase.

Eligibility and timeframe

Full refund requests may be made within 7 days of purchase if no module materials have been accessed and no facilitator call has occurred. After access begins, partial refunds may be considered within 14 days based on unused modules.

Conditions for full or partial refund

Full refunds require unused access credentials and cancellation before the first live or self-paced module unlock. Partial refunds subtract the proportional value of completed modules and any completed facilitator time on Continuity Desk packages.

Non-refundable items

Custom courier-brief editing already delivered, completed facilitator calls, and third-party venue fees (if any were separately quoted) are non-refundable.

Refund process

Email support@apicloud-hub.digital with your purchase reference, seat holder name, and reason. We confirm eligibility within 5 business days.

Processing time and method

Approved refunds are issued to the original payment method within 10–15 business days after approval, subject to bank or procurement cycle delays.

Cancellation

You may cancel an upcoming facilitator call with 48 hours’ notice to reschedule once at no charge. Later cancellations may forfeit that call’s value.

Exceptions

If Apicloud Hub cancels a program, you may choose a full refund or transfer to a later cohort. Statutory rights under Korea consumer law remain unaffected where they apply.

Contact for refund requests

support@apicloud-hub.digital · +82-6-152-2480 · Street: 258-6, Paldal-dong; City: Buk-gu; State/province/area: Daegu; Phone number: +82-6-152-2480; Country calling code: +82; Country: Korea;